ONLINE BOOKING RULES AND CONDITIONS

For online booking made on the web-page of D-Resort Sibenik, the owner of the booking and the hotel are deemed as accepting mutually the validity of articles stated below.

1. General Conditions on Booking:

On the menu of Online Booking, as many rooms as you choose are booked for you at the indicated price and total amount in Croatian Kuna’s of your accommodation is charged to the credit card provided while making this reservation. Please be informed that all the rates for accommodation are stated and to be paid in Croatian Kuna’s. Your reservation is under the guarantee of the hotel due to the information declared on the reservation confirmation e-mail to be sent to you after you made the reservation.

2. Payment Policy:

Total amount of your reservation will be charged at hotel reception.

3. Cancellation and No-Show

We require cancellation notification 1 day (for Villas and Suits 7 Days) prior to arrival, otherwise first night room rate will be charged as a cancellation fee. Kindly note that an early departure will be subject to a full accommodation balance charge. In case of cancellation or any amendments of your reservation, reservations department should be contacted.

For non-cancelled bookings, if not checked in to the hotel, the total cost of accommodation or pre-paid amount is invoiced as a no-show. 24 hours after the check-in time (hotel check-in time is 15:00), the hotel has the right to cancel the bookings which are not checked in yet and also has the right to sell this room/ rooms to another guest, the right for reimbursement is not given to the owner of the booking.

If the hotel accepts the reimbursement of payment done by credit card, the procedure of reimbursement is carried out within the framework of the refund conditions of the banks. All transaction costs during reimbursements belong to the owner of the booking.

4. General Rules:

Check-in hour on check-in day is 15:00; Check-out hour on check-out day is 12:00 (noon time). Please note your request for an early check-in at the moment of your booking. If you would request to have a late check-out passed 12:00 please contact the Front Desk one day prior to your departure. This service will be provided latest until 18:00 upon the hotel’s availability and with an additional charge of %50 of the room price.

All accommodation rates include 13% VAT and breakfast. We inform you that we at the Check in will ask for your credit card details, which is valid on the day of arrival. Reservations without guarantee will not be accepted.

Please note that due to SPA concept and due to safety reasons, we do not accept children under only 16 years old on spa premises. Pets are not accepted on the hotel premises.

Your service requests submitted with your reservation are subject to hotel’s availability.

The Hotel and the owner of the Booking can make a contract under different conditions by agreeing mutually and written. The new contract is valid for the conditions stated on the additional agreement. This Contract shall be subject to Croatian Law. Our Online Booking Rules and Conditions contract is updated occasionally. The latest and the most valid one is available on www.dresortsibenik.com .

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